Refund policy

Return & Refund Policy

Thank you for shopping with us at Wristo. We want you to have a smooth and satisfying experience. Please read our policy carefully:

1. Returns

• You may request a return within 7 days of receiving your order.
• To be eligible for a return:
  • The item must be unused, undamaged, and in its original packaging.
  • Proof of purchase (order ID or receipt) is required.

2. Non-Returnable Items

• Items that are used, damaged by the customer, or missing original packaging are not eligible.
• Customized or special-order items (if applicable) are non-returnable.

3. Refunds

• Once we receive and inspect your return, we will notify you of the approval status.
• If approved, your refund will be processed within 5–10 business days.
• Refunds will be issued via the original payment method.

4. Exchange Policy

• We only replace items if they are defective or damaged upon arrival.
• To request an exchange, contact us within 48 hours of delivery.

5. Shipping Costs

• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
• Original shipping charges are non-refundable.

6. How to Request a Return

• Contact our support team with your order ID and reason for return.
• Our team will guide you through the return process.

7. Late or Missing Refunds

• If you haven’t received your refund yet:
  • Check your bank account again
  • Contact your payment provider
  • If still not resolved, reach out to us

If you have any questions, feel free to contact our support team. We’re here to help!

Wristo Team