Return & Refund Policy

At Wristo, customer satisfaction is our priority. We want you to have a smooth and reliable shopping experience. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may request a return within 7 days of receiving your order if the product meets our return conditions.

To be eligible for a return:

• The product must be unused and in its original condition.

• The product must include original packaging, accessories, and tags (if applicable).

• Proof of purchase or order details must be provided.

Non-Returnable Items

Some products cannot be returned due to hygiene, safety, or usage reasons, including:

• Used products

• Damaged items caused by customer handling

• Products without original packaging

• Items that are customized or specially ordered

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

• Order number

• Clear pictures/videos of the product

• Description of the issue

We will review the request and provide a suitable solution.

Refunds

Once your return is approved and the product is received and inspected, we will notify you about the refund status.

Approved refunds will be processed within 5-7 business days through the available payment method.

Exchange Policy

If you receive a defective or wrong product, we may offer an exchange depending on product availability.

Return Shipping

Customers may be responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Order Cancellation

Orders can only be cancelled before they are processed or shipped. Once an order has been dispatched, cancellation requests cannot be accepted.

Contact Us

For any return or refund questions, please contact our customer support team.or mail us wristo.pkk@gmail.com

Thank you for shopping with us. We appreciate your trust and support.